At the Chess School of GM Aleksander Goloshchapov, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Who We Are
This website is operated by the Chess School of GM Aleksander Goloshchapov.
Website: https://shop.chess.coach
2. What Information We Collect
We may collect the following personal information when you interact with our website, make a purchase, or contact us:
- your name
- email address
- phone number
- billing information
- purchase history
- student account information
- communication history with our team
- technical information such as IP address, browser type, and device information
3. How We Use Your Information
We use your information to:
- process your purchases
- create and manage your student account
- provide access to purchased courses and training materials
- communicate with you regarding your purchases or support requests
- provide customer service
- improve our website and user experience
- maintain website security and prevent fraud
- comply with legal obligations where required
4. Payments
Payments on our website are processed through secure payment systems.
We do not store your full payment card details on our servers.
Payment providers may process your payment information in accordance with their own privacy policies.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality, security, and user experience.
Cookies may be used for:
- login sessions
- remembering user preferences
- website performance and analytics
You can manage or disable cookies through your browser settings.
6. Third-Party Services
Our website may use trusted third-party services to operate effectively, including:
- payment processing providers
- website hosting services
- analytics tools
- communication tools
These services may process limited personal data as necessary for their functions.
7. Data Retention
We retain personal information only for as long as necessary to:
- provide our services
- maintain student accounts
- fulfil legal, accounting, or administrative obligations
- resolve disputes or technical issues
8. Your Rights
You may request to:
- access the personal information we hold about you
- correct inaccurate information
- request deletion of your personal information where legally permitted
To make such a request, please contact us.
9. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised
access, misuse, loss, or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
10. Changes to This Privacy Policy
We may update this Privacy Policy when necessary.
The latest version will always be available on our website.
11. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Email: info.chess.coach@gmail.com
WhatsApp: +380 68 327 42 11